Version 2.4, effective 5 October 2026
These terms are written for busy business owners, not lawyers. Short clauses, plain language. If anything is unclear, ask us before you buy at [email protected]. If you are already a customer, you can also reach us from your account at app.webx.my.
1. Who we are, and some definitions
1.1 WebX is a website subscription service operated by Pixl Digital (business registration 002880290-P), Malaysia. In these terms, "we", "us" and "our" mean Pixl Digital trading as WebX. "You" means the person or business buying the service.
1.2 A few defined terms, used throughout:
- Subscription: your annual WebX plan (Instant or Custom, described in clause 2.1, or our earlier WebX service under clause 2.1.3), plus any recurring add-ons.
- Site: the website we build and host for you under the Subscription.
- Intake: the guided questionnaire, filled in after you pay, where you tell us about your business and supply your content. On the Instant plan you fill it in yourself. On the Custom plan we fill it in with you (clause 2.6.2).
- Change Request: a request to update content on your existing Site pages (what our pricing page calls a content update), submitted through your account.
- Your account: your customer dashboard at app.webx.my, including the My Website page. You sign in at app.webx.my/login/.
- Cold Storage: the offline state your Site enters after a lapse, described in clause 8.
1.3 These terms apply from the moment you place an order. At checkout you confirm that you have read them, and paying for a Subscription means you accept them.
1.4 How we handle your personal data is set out in our Privacy Policy at https://webx.my/privacy/ (Bahasa Melayu: https://webx.my/privasi/).
2. The service: what your plan includes
2.1 WebX is sold as two plans, Instant and Custom, both billed annually in advance. Where our pricing page shows a monthly figure, it is the annual price divided by twelve; it is a way of reading the cost, not a separate payment option.
| Plan | First year | Each year after | Pages | Your Site goes live | Changes at once | Change turnaround |
|---|---|---|---|---|---|---|
| Instant | RM299 | RM299 | up to 4 | usually within minutes of submitting your questionnaire | 1 | usually within 2 business days |
| Custom | RM1,499 | RM599 | up to 6 | within 3 business days of the completed questionnaire (clause 2.6.2) | 1 | usually within 2 business days |
These are our current prices, in Malaysian Ringgit, as also shown on our pricing page and at checkout. The price that applies to your order is the one shown at checkout when you order.
On the Custom plan, the first-year price of RM1,499 is the plan at RM599 a year plus a one-time fee of RM900, shown at checkout as "Design and setup (first year only)". From the second year you pay only the plan, RM599 a year.
2.1.1 Both plans include:
- A static website of up to 4 pages on the Instant plan, or up to 6 pages on the Custom plan. On Instant the pages are Home, About, Products/Services and Contact by default; page titles and content are customisable during Intake. On Custom we agree the pages with you when we fill in the questionnaire. More pages are the Extra Page add-on (clause 6).
- Hosting, and a free address at yourname.webx.my, with SSL. Connecting a domain you already own is free. A managed domain, registered in your name, is a paid add-on on either plan and is never included in a plan's price (clause 11).
- Contact-information sections: WhatsApp click-to-chat, phone, email, and address/map links. Customer sites carry no forms.
- Unlimited Change Requests while your Subscription is active, subject to the one-at-a-time limit in clause 5.
2.1.2 Your renewal price is the one you signed up to. On the Instant plan, renewal is the yearly price you paid when you signed up. On the Custom plan, renewal is the plan's yearly price shown when you signed up, without the one-time design and setup fee. At the prices in clause 2.1, that is RM299 a year for Instant and RM599 a year for Custom. Your renewal price is shown in your account and in every reminder email. We do not raise the price of an existing Subscription because you have stayed with us. If we change our published prices, that applies to new Subscriptions.
2.1.3 If you joined our earlier WebX service. If you subscribed to our earlier WebX service at RM599 a year, you keep that price, RM599 a year, for as long as your Subscription continues without a break, meaning you renew before your Site would move to Cold Storage (clause 8.3). If your Subscription ends and you come back later, the price on our pricing page at that time applies. Your existing website stays as it is for now. Until we move it to our current platform (we will email you before we do), the 4-page limit in clause 2.1.1, clauses 2.2 to 2.4, clause 12 and clause 14.1 do not apply to it. Its existing pages stay included in your RM599 price, both before and after the move, even if there are more than 4. Content we delivered to you under our earlier terms stays yours, as those terms said. Everything else in these terms applies to you from your next renewal date.
2.2 How your Site is made.
- Instant: your Site is composed by our own automated build software from your questionnaire answers and photos, using our templated layouts, with automatic quality checks before anything goes live.
- Custom: we design your Site for your business with AI tools, from the questionnaire we fill in with you and the content you supply, and we check it before it goes live.
On both plans a person may review or improve a Site, but Sites are not hand-built: there is no bespoke coding, and the scope in clause 2.4 applies to both plans.
2.3 There is no builder, editor or CMS login on either plan. You never touch a builder: you tell us what to change, and we change it. That is the product.
2.4 Static-only scope. WebX builds informational websites. The following are out of scope and will not be built, on the initial Site or by Change Request: e-commerce checkouts, shopping carts, payment collection, booking or reservation systems, customer logins, member areas, databases, forms, forums, or any feature that stores or processes visitor data on your Site.
2.5 If you sell online, your Site can link out to where selling already works: WhatsApp Business chat and catalogue buttons, Shopee, Lazada and TikTok Shop links. If you need a full online operation, that is outside WebX.
2.6 How it starts, and delivery. On both plans you pay first: there are no free previews or sample designs of your own website before payment. Your account is created from your order, and once your payment is confirmed we email you a sign-in link.
2.6.1 Instant. You fill in the questionnaire (Intake) yourself, starting from the sign-in link. When you submit it, your Site is built and goes live at yourname.webx.my, usually within minutes. We email you when it is live.
2.6.2 Custom. Once your payment is confirmed, we contact you to arrange a session in which we fill in the questionnaire with you. You supply the content your Site needs, such as your logo and photos, with the questionnaire. You check the answers before the questionnaire is submitted, because your Site is made from them. The questionnaire is complete when it has been submitted with that content. Your Site goes live at yourname.webx.my within 3 business days of the questionnaire being complete, and we email you when it is live.
3. Acceptable content
3.1 We do not build, host or source imagery for websites in these categories:
- Religious content or organisations
- Cultural content or organisations
- Sexual or adult content of any kind
- Gambling, betting or lottery services
- Illegal products, services or activities under Malaysian law
- Political parties, campaigns or advocacy
- Hate speech, discrimination or harassment targeting any group
- Malware, phishing, scams, or deceptive or fraudulent schemes
- Get-rich-quick, pyramid and similar schemes
- Excessive violence, promotion of self-harm, or smoking-related content
3.2 You confirm at checkout, and again at the start of the questionnaire, that your Site is not for content we do not build, as listed in clause 3.1. We check orders and may decline one at any time; if we decline we tell you by email.
3.3 We may decline any order at our discretion, including for reasons outside the list above. If we decline after you have paid, you receive a full refund.
3.4 If blocked content is discovered on a live Site (for example, introduced through a Change Request), we may suspend the Site while we resolve it with you.
4. Accounts and Intake
4.1 You sign in at app.webx.my/login/ with a one-time email link. You never need a password. There is no separate sign-up: your account is created from your order, and we email you a sign-in link once your payment is confirmed. Anyone with access to your email can access your WebX account, so keep it secure.
4.2 You do not have to finish the questionnaire in one go. Your answers are kept, and you can come back to it any time before you submit it.
4.3 On the Instant plan, if you pay but do not finish the questionnaire, we remind you by email over the following days. After 30 days without activity we stop reminding you. Your account and your saved answers are kept, so you can always come back and finish. On the Custom plan, we follow up with you instead if the questionnaire session has not yet been arranged.
4.4 File custody. Files you upload (logos, photos) are build inputs, not an archive:
- Uploaded originals are deleted from our upload area within 37 days of our importing them, which we do after you submit the questionnaire. If we import a file as soon as you upload it, the 37 days start then. Uploads you have not submitted are deleted within 40 days of upload, so if you come back to a saved questionnaire after that, you upload them again. Copies made by a submit that is refused or that we cannot complete are deleted once they are 7 days old. Our clean-ups run once a day, so a file may stay up to a day longer than these periods.
- The processed versions placed on your Site are part of your Site's data and are kept for as long as your Site exists, because we need them to rebuild it.
- You can ask us to delete any uploaded file at any time, from your account or by email to [email protected].
Keep your own originals. We do not act as your backup service.
5. Unlimited changes, and the one limit
5.1 There is no limit on the number of Change Requests you may submit, and you are never charged per change.
5.2 The one limit is how many we work on at the same time: one at a time. If one of your requests is still in progress, your account tells you so, and you send the next one once it is done. This one-at-a-time limit is the only restriction on "unlimited". We do not reserve any discretion to refuse a request for being excessive.
5.3 A Change Request covers changes to text, images, colours and section content within your existing pages.
5.4 The following are not Change Requests:
- Pages beyond your plan's page count (4 on Instant, 6 on Custom): the Extra Page add-on (clause 6).
- Restyles or style-direction changes. There is no free restyle. On the Custom plan, a new design for your Site is the Redesign fee (clause 6.4). On the Instant plan, if you want a different look, you can order a new Site.
- Features outside the static scope in clause 2.4: for selling online, see clause 2.5 instead.
5.5 Change Requests are usually done within 2 business days. Turnaround is measured from when we receive the request. Unlimited does not mean instant.
5.6 If you submit 5 or more requests on the same topic within the same day, we offer to pass them to a member of our support team instead. If you accept, expect a reply within one business day.
6. Prices, add-ons and other fees
6.1 Current plans and add-ons (all in Malaysian Ringgit):
| Product | Price | Notes |
|---|---|---|
| Instant plan | RM299/year | Up to 4 pages, our templated layouts, renews at RM299/year (clause 2) |
| Custom plan | RM599/year, plus a one-time RM900 "Design and setup (first year only)" fee: RM1,499 for the first year, then RM599/year | Up to 6 pages, designed for your business, renews at RM599/year (clause 2) |
| Managed domain | RM199/year | Either plan. Registered in your name, DNS and SSL managed by us, yours if you leave (clause 11) |
| Extra Page | RM99/year each | Either plan. One page beyond your plan's page count (clause 6.3) |
The managed domain and the Extra Page are the only add-ons.
6.2 A managed domain is a paid add-on at RM199 a year, on either plan, and it is never included in a plan's price. Your free yourname.webx.my address is always included, and connecting a domain you already own is free.
6.3 Adding a page beyond your plan's page count (4 on Instant, 6 on Custom) is an Extra Page, at RM99 a year each: you pay RM99 when the page is added, then RM99 a year at each renewal, alongside your plan.
6.4 Other fees. Apart from your plan (including the Custom plan's one-time design and setup fee in clause 2.1), the add-ons in clause 6.1 and the registrar's redemption fee in clause 11.4, these are the only fees we charge. They are not sold in our store: ask us from your account or at [email protected], and we send you an invoice with a payment link.
| Fee | Price | What it is |
|---|---|---|
| Redesign | RM900 each | Custom plan only. A new design for your existing Site: same Site, same Subscription and renewal date, and your content is kept |
| ZIP Export | RM99 per export | Either plan. A complete static-site bundle of your Site; download link valid 7 days |
6.5 While a Site is suspended or in Cold Storage, a ZIP Export can still be ordered; Redesigns and Change Requests are unavailable until you renew.
6.6 Our published prices may change. Your plan's renewal price does not change while you stay subscribed (clause 2.1.2). A change to the price of a recurring add-on never applies mid-term; it takes effect at your next renewal, and renewal reminders state the amount due.
7. Payment and renewal
7.1 The Subscription is annual and paid in advance. A new Subscription can be paid by card, processed by Stripe, or by bank transfer. A bank transfer order is confirmed once we see the payment, normally within one business day. As soon as your payment is confirmed, we email you a sign-in link (clause 2.6).
Depending on how you pay, your renewal works in one of two ways:
- Automatic renewal: card payments renew automatically. We send advance notices before charging.
- Manual renewal: bank transfer cannot be charged automatically. We send you an invoice with a payment link and a series of reminders. Your renewal is recorded when payment is received.
7.2 We send your renewal invoice 45 days before your renewal date, and remind you again at 30, 14 and 7 days. Every reminder carries a working payment link and states the amount due.
7.3 If your renewal date passes without payment, your Site stays online for a further 30 days while we continue to remind you (at 1, 7 and 14 days past the date). Your Site is only suspended at the end of that 30-day grace period. The same grace applies whether your payment method failed automatically or you simply have not paid an invoice yet.
7.4 Suspension is never a surprise: by the time it happens you will have received at least seven notices over roughly eleven weeks.
8. Expiry, suspension and Cold Storage
8.1 When a Site is suspended, visitors see a neutral, branded page saying the website is not available right now. It never says "unpaid". We do not shame your business in public.
8.2 First 14 days of suspension: pay the renewal and your Site comes back immediately. No extra fee.
8.3 Day 14: the Site moves to Cold Storage. Its files are removed from our hosting, but we keep the records, images and design files we need to rebuild it, and your subdomain stays reserved.
8.4 Cold Storage lasts 12 months from expiry. At any point during it, you can reactivate: pay your renewal price, with no extra fee, and your Site is rebuilt from its stored state and put back online at its subdomain.
8.5 After 12 months: we send a final warning email. If you do not act, the Site's stored records, images and design files are permanently deleted and the subdomain is released for reuse. Before deletion you may order a ZIP Export (RM99, clause 6.4) to take a full copy.
8.6 Deletion is permanent. After it, the Site cannot be restored at any price.
9. Cancellation
9.1 There is no long-term contract: you pay a year at a time and can stop at any renewal. You may cancel at any time, from your account or by telling us at [email protected]. Your Site stays live until the end of the paid term; you keep what you paid for.
9.2 At term end, a cancelled Site enters the same lifecycle as an expired one (clause 8): suspension, the 14-day change-of-mind window in which paying the renewal brings your Site back immediately (clause 8.2), Cold Storage, and deletion after 12 months. We skip the reminder emails, since you chose to leave.
9.3 Cancellation does not include a free copy of your website. Taking your Site with you is the ZIP Export (RM99, 7-day download link, clause 6.4), available before and during Cold Storage.
10. Refunds
10.1 Seven-day money-back on new Sites. You may request a refund of a new Subscription within seven days of the email saying your Site is live, provided:
- no Change Request has been submitted for the Site, and
- you have not connected your own domain to it (a domain you already owned, or a managed domain from us).
On the Instant plan the refund is in full. On the Custom plan it is the RM599 plan price for the first year; the one-time design and setup fee follows clause 10.1.3. On refund, the Site is taken down.
10.1.1 Before your Site is built. On the Instant plan, if you have paid but have not yet submitted the questionnaire, you may request a refund at any time until you submit it. On the Custom plan, you may request a full refund at any time until the questionnaire session takes place.
10.1.2 What a refund covers. A refund under clause 10.1 or 10.1.1 covers your plan (on the Custom plan, as limited by clause 10.1.3), any Extra Pages, and any other add-on bought with it that has not yet been delivered. A managed domain that has already been registered is not refunded, and it stays yours. Fees under clause 6.4 that have been delivered are not refunded (clause 10.4).
10.1.3 Custom plan: the design and setup fee. In the first year of the Custom plan you pay RM1,499: the plan at RM599 for the year, plus the one-time RM900 fee shown at checkout as "Design and setup (first year only)". Once the questionnaire session has taken place, the design work has started and the RM900 fee is not refundable. The RM599 can still be refunded until seven days after the email saying your Site is live, on the conditions in clause 10.1. One exception: if your Site is not live within 3 business days of the questionnaire being complete (clause 2.6.2), you may request a full refund of RM1,499 at any time until it goes live.
10.2 Once you connect your own domain (a domain you already owned, or a managed domain from us), the seven-day money-back no longer applies.
10.3 Renewals are refundable within 14 days of the charge, provided the renewal period is unused, no Change Requests submitted and no add-ons consumed since the charge.
10.4 Fees under clause 6.4 that have been delivered (a Redesign applied, an export generated) are not refundable.
10.5 We keep records of builds, Change Requests and delivery emails, and we use them as evidence in payment disputes and chargebacks.
11. Your own domain
11.1 A managed domain is an add-on at RM199 a year, on either plan. We register it in your name and manage its DNS and SSL for as long as your Subscription and the add-on are active. You are the registrant and owner throughout, and if you leave WebX the domain remains yours to take anywhere. If you already own a domain, connecting it is free with our instructions.
11.1.1 Your Site is always reachable at yourname.webx.my as well, from the moment it goes live. This matters because registering a domain and pointing it at your Site can take a day or two; the webx.my address works immediately and keeps working afterwards.
11.2 Domain renewal follows your Subscription. While your Subscription is active and paid, we renew the domain registration for you. We never advance registration fees on your behalf: if your Subscription lapses, the domain lapses on the registrar's normal schedule once its own registration anniversary passes.
11.3 What lapse actually means. Real timelines, because the consequences are severe:
- .com / .net / .org: your website and email on that domain stop working at expiry. Normal-price renewal is only possible during a registrar grace window, as little as 10 days, at most 45. After that comes a redemption period of about 30 days, costing US$80 to US$200 on top of the renewal. Roughly 70 to 75 days after expiry, the domain is deleted and publicly released; aged business domains are routinely caught by automated drop-catchers within seconds and parked or resold. Some registrars auction expiring domains to third parties before they even drop. Recovery may be impossible.
- .my / .com.my: suspension can be same-day at expiry (website and email stop working). Grace is 30 to 45 days depending on registrar; redemption costs roughly double the annual fee (about RM160 to RM300 in total); then a 5-day pending-delete, after which the name is first-come, first-served.
11.4 If a managed domain enters redemption and you want it back, the registrar's redemption fee is passed through at cost. We do not mark it up.
11.5 Product independence. The managed domain and the website are separate subscriptions. A paid domain outlives a lapsed Site (it points at the suspended page), and your Site lives on at yourname.webx.my if the domain lapses.
11.6 Keep track of your domain's expiry date. For a managed domain we handle renewal while the add-on is active (clause 11.2).
11.7 We change web DNS records only, with one exception. For a managed domain, when you ask, we add the email records your email provider gives you: MX records, plus TXT records for SPF and DKIM. We do not otherwise change email records. WebX does not offer or manage email hosting. Your website and your email are separate things, and your email provider stays your choice.
12. Subdomains
12.1 Subdomain names must be 3 to 30 characters, using only lowercase letters, numbers and hyphens, with no hyphen at the start or end and no double hyphens.
12.2 Names that are reserved, infrastructure-related, or that imitate banks, government bodies or well-known brands are blocked or held for manual review. We may refuse any name.
12.3 You choose your subdomain in the questionnaire, and it is claimed when you submit it. You get one free rename; further renames are at our discretion.
12.4 When a Subscription lapses, the subdomain enters a 12-month quarantine that runs alongside the Cold Storage window (clause 8): it stays reserved for you the whole time, and is released for reuse only after deletion.
13. Content ownership and intellectual property
13.1 Your content stays yours. Everything you supply (text, photos, logo, business information) remains your property. You grant us a licence to store, process and display it for the purpose of providing the service.
13.2 The website copy generated for your Site is assigned to you on payment. It is yours to keep and reuse.
13.3 Our pattern library, design system, templates, code and build pipeline remain ours. Your ownership covers your Site's content, not the machinery that builds and serves it. Your Site's design and code, including a design made for you on the Custom plan, are licensed to you for use on your Site, and you may keep using any copy you take with a ZIP Export (clause 6.4).
13.4 Stock imagery placed on your Site is used under its respective licence; it is licensed for use on your Site, not assigned to you for separate use.
13.5 You warrant that everything you upload or ask us to publish is yours to use: you own it or hold the necessary rights, and it infringes no one's copyright, trademark or other rights.
13.6 Indemnity. If a third party brings a claim against us because of content you supplied, you agree to cover our losses and costs arising from that claim.
14. Our infrastructure may change
14.1 We choose the hosting and serving infrastructure behind your Site, and we may change providers or architecture at any time without notice, provided the service you receive remains materially the same. Your Site is rebuilt from our stored records, so such changes do not affect your content or your address.
15. Uptime, no SLA
15.1 We use reasonable efforts to keep Sites online and use reputable infrastructure providers, but we do not guarantee uninterrupted availability.
15.2 There is no service-level agreement, and no credits, refunds or compensation are payable for downtime.
16. Liability, law and changes to these terms
16.1 To the fullest extent permitted by law, our total liability to you for all claims in any 12-month period is capped at the fees you paid us in the 12 months before the first claim.
16.2 We are not liable for indirect or consequential losses, including lost profits, lost business, or loss of data you failed to keep your own copy of.
16.3 Nothing in these terms excludes liability that cannot be excluded under Malaysian law.
16.4 These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.
16.5 We may update these terms. Material changes are notified by email to the address on your account, with the version and date shown at the top of this page. Continued use of the service after a change takes effect means you accept it.
16.6 Contact. Pixl Digital (002880290-P), Suite 202, GF-16, The Waterfront @ ParkCity, No. 5, Persiaran Residen, Desa Park City, 52200 Kuala Lumpur, Malaysia. Email [email protected], or contact us from your account at app.webx.my.