Our story
A workshop that runs like a lab
TorqueLab opened in 2019 on one rule. Never ask an owner to approve a repair they cannot see. Everything else grew from that.
Why we measure first
Nine years watching quotes owners could not check
Farid worked nine years as a technician in a franchise service centre. The work was good. But owners could not question the quotes. Service advisors read the quotes off a screen. Owners could not tell what was real and what was extra.
TorqueLab is his answer. He started in 2019 with two lifts and a scan tool. One rule still decides every job. Every diagnosis comes with photos of the real part. The old part goes home in your boot after the repair.
The name is the method. A lab measures before it decides. Seven people now work across four bays. Every car gets a photo file that stays with it for life. Your next visit starts from evidence, not memory.
The standards on every job card
Four rules, printed on every job card and checked before handover.
No photo, no approval
Every quote comes with photos of the worn part and the readings. If we cannot show you the problem, we will not charge you for it.
Old parts go home with you
Whatever we replace ends up in your boot, labelled. It gives you proof of the work if you ever sell the car.
One technician owns your car
The same person who found the problem does or watches over the repair. They hand the car back to you. Nothing gets lost between bays.
Prices in writing before work
The quote you approve on WhatsApp is the bill you pay. If we find something new mid-job, we send a photo. Then you choose what happens next.
Inside the workshop
Scan tools, torque wrenches and four bays that stay busy from nine to seven.
Bring your car somewhere that shows its work
Book a diagnosis or send us the symptom on WhatsApp first. Either way, you see the evidence before you spend a ringgit.